Pre-order Policy Terms and Conditions

• Every single one of our product pages will have a unique suggested lead time.
• Our lead times are estimations and are subject to change. This will be updated to the website.

While pre-orders typically arrive at our warehouse within the estimated date of arrival, unforeseen delays, such as issues at local and international ports, weather conditions, industrial actions, strikes, national holidays, and other uncontrollable circumstances, may extend the lead time. While we strive to provide accurate estimates, these are best regarded as approximations. Your understanding in such instances is appreciated.

• Our delivery partners calculate shipping fees based on various factors, including item weight, size, and other considerations.
• You will receive part of your order if you have purchased in stock products with pre-order products. This will not increase your shipping fee.

• Upon placing your order, a generic confirmation receipt will be sent to all clients.
• You will receive an email reminder of your ETA.
• Occasionally, items are delayed at this stage. If we realise your pre-order is going to be delayed due to unforeseen circumstances we will update our product page on the website, so if you are concerned, please check back in at www.ivoryanddeene.com
• Once your items have been shipped a final confirmation will be sent, indicating that the order has been successfully fulfilled detailing tracking details.

• All pre-orders can be cancelled at any point leading up to dispatch. Please contact our customer service team to facilitate this.
• Once a pre-order has been dispatched it will fall under our general returns policies.
• Pre-orders can be placed on our website or in-store. By completing the full payment, the customer agrees to the Terms and Conditions outlined on this page and other relevant T&C pages.