Returns & refunds,
made simple
Changed your mind, or something's not right? Here's exactly what you're entitled to — and how to sort it in a few minutes.
Applies to online orders at ivoryanddeene.com.au. This policy adds to — and never limits — your rights under the Australian Consumer Law.
Find out where you stand
Tell us two things and we’ll show you exactly what to expect — no scrolling the fine print.
Three steps, start to finish
Submit your return online with your order number. Returning something faulty? Add a couple of photos.
You'll get return approval and simple instructions by email, usually within 1–2 business days.
Repack it in its original packaging. Once it arrives and passes a quick check, your refund or credit is on its way.
The full returns policy
Plain language — but every rule that matters is here. Tap a section to open it.
If you've simply changed your mind, we're happy to help — as long as the item comes back to us as good as it left.
Still need a hand?
Our customer care team is here Monday to Friday — real people, quick answers, no scripts.