Terms & Conditions

Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.

Subject to Change

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

Shipping, Processing Fees and Claims

Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. Please note that all import duties, vat fees, etc, vary from country to country and are the responsibility of the buyer.

All items sent by Ivory & Deene require a signature on delivery, this is to protect both the buyer and the seller.

All items must be checked on arrival and all claims made within 14 days of arrival by emailing the customer care team at support@ivoryanddeene.com. We do not accept claims if the packaging has been disposed of, the items(s) have been altered in any way, or lighting has been installed. Ivory & Deene is not responsible for physical damage after lighting has been installed.

Electrical Installation

All electrical items must be installed by a qualified and insured electrician. In the event of a warranty claim on electrical items, a current electrical certificate may be requested to ensure due diligence was taken during the installation process. Failure to present this may result in the warranty becoming null and void.

Accept Payment Methods

Payment methods accepted are Afterpay, paypal and all major credit cards.

Hyperlinks to other Web Sites

To the extent our web site contains hyperlinks to outside services and resources, the availability and content of which Ivory & Deene Pty Ltd does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

Disclaimer

This Web Site and all Content available on this Web Site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this web site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Ivory & Deene Pty Ltd shall not be liable for any damages of any kind related to your use of this Web Site.

Inaccuracy Disclaimer

From time to time there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Ivory & Deene Pty Ltd reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Copyright Notice

All images and text are copyrighted by Ivory & Deene Pty Ltd.