Product Consult Terms

1. Eligibility

Product consults are available for in-stock items only. Our team is unable to offer consultations on:

• Products currently on preorder

• Items that are out of stock

• Products that require significant customer assembly, such as multi-arm chandeliers or complex lighting installations

2. Scope of Advice

Our consults are intended to assist with style selection, sizing guidance, and general product suitability. We are unable to provide technical installation advice or modify product specifications.

3. Availability of Recommendations

Recommendations made during the consult are based on current stock availability and may be subject to change. We encourage customers to place orders promptly if a recommendation meets their needs, as we cannot guarantee availability after the session.

4. Changes & Cancellations

If you need to reschedule or cancel your consult, please let us know at least 24 hours in advance.